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Reduces the cost of your operation in up to 40% without losing the quality of your customer service

We are the first BPO and contact center of Colombia. We have 32 years transforming experiences that generate real value for our customers.

From Colombia we operate to more than 20 countries, in order to consolidate our position as a hub for international and BPO hybrid that integrates artificial intelligence to empower our partners and raise the results.

 
Contact us

Contact an advisor to provide you with solutions BPO customized for your company in Spain

 

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    We serve All Business Segments

    Financial
    Retail
    Health
    Insurance
    Telecommunications

    We are the first BPO Colombia with more than 32 years of experience.

    We transform experiences that enhance your brand

    + de 5000 #atfp_close_translate_span#

    Contributors

    5 Sedes

    Colombia

    + de 20 países #atfp_close_translate_span#

    Attended from Colombia

     

    Our quality certifications

    Lines of business

    BPO

    Contact center and outsourcing of processes adapted and customized to the life cycle of the customer.

    • Withholdings
    • Collection
    • customer Service
    • Telesales
    • BackOffice
    BPA

    Customized solutions based on the automation of processes through artificial intelligence generative.

    • Agents AI
    • Copilots
    • virtual Assistants
    • process Automation (RPA)
    • IVR visual
    • Interaction analytics
    • Social listening
    TX
    We analyze the interactions of your customers and design the ideal trip for delivering memorable experiences.
    • Customer incognito
    • Diagnosis CX
    • Customer journey map
    • Archetype
    • Innovation Journey
    • Ambassadors for the brand
    • Design flows,
    • Design of digital solutions

    We are the first colombian company of BPO and contact center to receive an award Platinum Customer Experience Awards in Spain

    Speak to one of our experts

    Know our solutions and services

    Customer service:

    Atendemos las PQR de tus clientes con las mejores prácticas de servicio, nuestros colaboradores se convierten en embajadores de tu marca.

    Sales

    Optimiza tus ventas mediante la diversificación de canales, lanzamientos de productos y promociones estratégicas.

    Support

    Brinda asistencia técnica remota a tus clientes, agenda visitas de instalación o mantenimiento de tus servicios.

    Collection and portfolio

    Recupera la cartera vencida, evita procesos legales por falta de pagos con un cobro oportuno, automatiza la facturación o cuentas de cobro.

    Retention

    Gestiona campañas de fidelización, ofrece incentivos promocionales exclusivos a tu base de datos y realiza remarketing a tus clientes.

    Automation

    Automatización y optimización de procesos y canales de atención con chatbots, voicebots, IVR y más.

    Acknowledgements

    Innovations Without Disruption
    Denver, USA

    Partner of the year – Award Avaya 2024

    Best strategy of Customer Care to the citizen
    Madrid, Spain

    Platinum – Customer Experience Awards 2024

    Operating strategy Sector Citizen and the Best Strategy enCustomer Experience
    Mexico CITY, Mexico

    Gold awards – Awards LATAM 2024

    Global Attention

    We serve more than 20 países from Colombia

    Contact us We will get back to you soon

    Set your appointment

    Let us help you optimize your budget while we offer to your clients memorable experiences!

    Email

    ccanalr@outsourcing.com.co

    Spain

    (+34) 607 78 04 05

    Avenue of the Galaxy 19, 28023 Madrid

      Testimonials

      Real Stories, Real Results

      Real success stories from businesses using our AI copywriting tool to scale faster and convert better.

      Ashley Wilson

      Absolutely incredible! The AI-generated content is high-quality, engaging, and feels natural.

      Seriously, a total time-saver! ⏳🔥

      ❤️❤️❤️

      Ashley Wilson
      Co-founder, COO at Momentum
      Bobby Shell

      The ability to instantly generate multiple variations of ad copy! I can A/B test effortlessly and optimize conversions.

      Feels like having a copywriting team on demand! 🎯💡

      Bobby Shell
      VP of Marketing at Voltage
      Bobby Shell

      The ability to instantly generate multiple variations of ad copy! I can A/B test effortlessly and optimize conversions.

      Feels like having a copywriting team on demand! 🎯💡

      Bobby Shell
      VP of Marketing at Voltage

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