Customer service channels
Today, your customers expect quick responses, clear, and consistent, regardless of whether they write, call, or chat. That’s why, in Outsourcing S. A. S. BIC integrate traditional and digital channels in an operation omnicanal: more efficiency, less waiting times and a better experience in every contact.
Our Channels
Are you looking for a partner to manage every point of contact with your customers in an integrated and strategic?
In Outsourcing S. A. S. BIC connect channels human, digital, and automated in a single ecosystem operating, ensuring experiences consistent, agile, and measurable in every interaction.
Telephony
We cater and manage your calls as you need to your operation. Improve workflows, reduce transfers and, if applicable, we automate with IVR to lower rows, and resolve more quickly.
WhatsApp Business API
We serve your customers by WhatsApp with the quality that your brand requires. We answer fast, we follow up each case and we take care of the times to meet your KPIs of attention.
Chat
We serve your customers by email, chat, with clear and consistent answers. We combine automation when it is convenient and specialized agents when needed.
Corporate email (Outlook)
Manage your mail with care and clear custom, without answers “robot”. We order requests, we track and we take care response times to meet your KPIs.
Web page
Messages from your website to confirm, remember, and notify the customer on time. Segmentamos shipments to arrive to the correct person and to be most effective.
SMS (Messaging massive segmented)
Send SMS messages for notifications, reminders, confirmations and campaigns. Segmentamos the lists for the message to reach who corresponds to and is more effective.
Video call (Teams or Zoom)
Virtual meetings with no limit of participants for support and guided attention. Ideal for onboarding, help desks and cases that require closeness.
Automation
In addition to traditional channels, we promote self-service and automation with IVR, chatbots, FAQs, flow led, agents AI and voicebots, for customers to solve questions quickly.
Automation)
In addition to traditional channels, we promote self-service and automation with IVR, chatbots, FAQs, flow led, agents AI and voicebots, for customers to solve questions quickly.
Boost your business and exceed expectations with processes faster and more intelligent decisions.
Social Networks
We combine automation and specialized agents to better respond, scale as needed, and maintain control and traceability in every case.