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Each user’t matter,
every interaction counts

Reduces complaints, accelerates PQRs and protects the confidence in your service

 

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1 %
Level of service
1 %
Levels of care
1 %
Quality level
1 %
Reduction of average time of care
Real security for each transaction.

We process large volumes of interactions, providing efficiency, confidence and results.

Simplification of processes to reduce operating times and costs.

Improvement in the security, risk mitigation, and scalability operational.

Services automation of back-office to maximize productivity.

Innovation in customer service, oriented to engage and retain customers.

Minimize operational risks, ensuring a continuous service and insurance

Results in real, measurable impact
Chec

Challenge: CHEC needed an ally expert experiences to outsource its central relationship to the client and enhance positive indicators NPS, ISE, CES, absenteeism and turnover. evidenced by typical challenges of the operation: the strengthening of skills, achievement of trainers/ambassadors, attitude in the face of change, and the risk of “being to rotate” (flight of talent).

Solution: Outsourcing S. A. S BIC articulated his strategy of Total Experience + Ambassadors for the Brand with the “Triad of the experience” of CHEC (empathy, availability, trust), to elevate the user experience as the collaborator. The implementation can be leveraged in: Customer Journey Map, co-creation, definition of platforms omnicanal, process automation, analytics and data to insights actionable, with leadership from the purpose.

Results:

  • ISE (Satisfaction telephone channel): 92,8 vs meta ≥85,5
  • NPS (Recommendation): 63,57% vs goal ≥52.
  • Absenteeism declined by 4.2%.
  • The rotation was decreased 2.9%

The intervention of Outsourcing S. A. S. BIC with CHEC  managed to improve NPS/ETUI/ETUC above the target and reduce absenteeism  and rotation.

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We transform
experiences

Our perfect union of talent + IA power to the ambassadors of the brand and becomes each interaction memorable.

Email

Commercial: 
 mercadeo@outsourcing.com.co
Court: notificacionesjudiciales@outsourcing.com.co

Colombia

PBX (601) 600 0222 · Commercial: (+57) 3202197086 ·

Spain

(+34) 607 78 04 05

    An operation that anticipates, resolves and maintains your reputation in high

    A consistent experience across all channels, with efficiency, compliance and peace of mind for the end user.

     

    Contact our team